Healthcare Help Desk Agent – Member Support

KPH Healthcare Services; United States; Remote; USD 19,286 - 24,796; Full time

Job summary

KPH Healthcare Services, Inc. in the United States is seeking an entry-level Help Desk Associate to support member inquiries and pharmacy network issues.

Under supervision, you will learn the systems, perform onboarding tasks for new clients, and assist peers and leaders with daily duties. Responsibilities include answering calls, directing inquiries, ensuring client satisfaction, completing mandatory training (HIPAA Privacy and Security), and contributing to onboarding of new clients and

Qualifications

• Attendance and punctuality for scheduled work shifts.
• High School Diploma or GED or equivalent experience preferred.
• 0–2 years experience in Rx Technician or Customer Service in healthcare preferred.

Responsibilities

• Help Desk coverage for incoming and outbound calls.
• Master and use Help Desk systems effectively.
• Provide resolutions to customer service and pharmacy network issues.
• Assist with onboarding for new clients and on-site client events as needed.
• Perform general office duties and complete mandatory training.

Skills

Exceptional phone skills

Exceptional listening skills

Excellent written and verbal comms

Microsoft Office

Education

High School Diploma/GED

Job description

KPH Healthcare Services, Inc. in the United States is seeking an entry-level Help Desk Associate to support member inquiries and pharmacy network issues.

Under supervision, you will learn the systems, perform onboarding tasks for new clients, and assist peers and leaders with daily duties. Responsibilities include answering calls, directing inquiries, ensuring client satisfaction, completing mandatory training (HIPAA Privacy and Security), and contributing to onboarding of new clients and