Help Desk Associate I — Part-Time IT Support (Hybrid)

The Chronicle Of Higher Education, Inc.; Wichita (KS); On-site; USD 16,531 - 24,796; Part time

Job summary

The Chronicle Of Higher Education, Inc. seeks an IT Support student assistant for part-time work in Wichita, KS. Responsibilities include providing software and hardware support, troubleshooting issues, and documenting incidents. Ideal candidates will have a high school diploma and possess technical knowledge of Windows operating systems.

Excellent communication skills and experience with ticketing systems are preferred. Candidates must be U.S. citizens eligible for export control laws.

Qualifications

• Must have good customer-facing skills and the ability to communicate effectively.
• Experience in troubleshooting software/hardware issues and resolving them efficiently is necessary.
• Knowledge of ticketing systems and ability to manage the ticketing process is preferred.

Responsibilities

• Troubleshoot & support software applications and various hardware/software configurations.
• Identify, research, and resolve technical problems; escalate when necessary.
• Document incidents and clearly articulate the steps taken for resolution.

Skills

Customer facing skills

Good written and communication skills

Intermediate level of IT knowledge

Experience with ticketing systems

Technical knowledge of Windows operating systems

Education

High school diploma or equivalent

Tools

ServiceNow

Windows 7/10

Microsoft 365

Job description

The Chronicle Of Higher Education, Inc. seeks an IT Support student assistant for part-time work in Wichita, KS. Responsibilities include providing software and hardware support, troubleshooting issues, and documenting incidents. Ideal candidates will have a high school diploma and possess technical knowledge of Windows operating systems.

Excellent communication skills and experience with ticketing systems are preferred. Candidates must be U.S. citizens eligible for export control laws.