IT Support (Future Opportunities)

Community College of Rhode Island; Warwick (RI); On-site; USD 25,000 - 36,000; Part time

Job summary

Community College of Rhode Island in Warwick seeks a reliable and tech-savvy Part-Time IT Help Desk Technician to join our dynamic team. This role offers flexible daytime and evening shifts and provides first-level IT support to students, staff and faculty, troubleshooting hardware, software and network issues.

You will document issues in the ticketing system, create knowledge base articles, and contribute to maintaining secure systems through regular updates.

Qualifications

• High school diploma required.
• Experience in administrative or technical support, preferably IT.
• Proficiency with Microsoft Office and familiarity with IT tools.
• Availability for part-time hours with flexible schedule.

Responsibilities

• Respond to help desk requests via phone, ticket system, and in-person.
• Troubleshoot hardware, software, and network issues.
• Document issues using a ticketing system and track resolutions.
• Provide phone support as needed.
• Escalate unresolved issues to appropriate resources.
• Maintain IT knowledge base and stay updated on best practices.
• Ensure system security through updates and patches.
• Create knowledge base articles for ticketing system.
• Perform other related duties as assigned.

Skills

Communication

Organizational skills

Multitasking

Customer service

Education

High school diploma

Associate degree or IT certs (e.g., CompTIA A+, ITIL)

Tools

Microsoft Office

IT ticketing systems

Windows

macOS

Linux

Job description

Job Summary:

We are seeking a reliable and tech-savvy Part-Time IT Help Desk Technician to join our dynamic team. This position offers flexible hours, with both daytime and evening shifts available. The ideal candidate will be responsible for providing first-level IT support to end users, troubleshooting technical issues, and ensuring smooth operation of hardware and software systems. You will play an essential role in maintaining IT systems and assisting users with both common and complex technical challenges.

Duties and Responsibilities:

• Respond to help desk requests via phone, ticket system, and in-person, providing prompt and friendly technical support to students, staff and faculty.
• Troubleshoot hardware, software, and network-related issues in a timely and efficient manner.
• Document and track user issues using help desk ticketing system, ensuring resolution in a timely manner.
• Provide phone support for users when necessary.
• Escalate unresolved issues to the correct resource.
• Maintain knowledge of best practices and emerging technologies to improve IT service delivery.
• Ensure system security and privacy through regular updates and patches.
• Create knowledge base articles for ticketing system.
• Perform other related duties and responsibilities as assigned.

Minimum Requirements:

• High school diploma
• Previous experience in an administrative or technical support role, preferably in an IT environment.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with IT tools and software.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with employees at all levels of the organization.
• Availability to work part-time hours, with flexibility to adjust schedule as needed to accommodate departmental needs.

Preferred Requirements:

• Associate degree or technical certifications (e.g., CompTIA A+, ITIL)
• Additional technical certifications or coursework in IT-related fields
• Prior experience in IT support, customer service, or related roles.
• Proficiency in common operating systems (Windows, macOS, Linux) and basic networking concepts.
• Excellent communication skills and a customer-focused attitude.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

Applicants must be authorized to work for ANY employer in the U.S. We are unable tosponsoror take over sponsorship of any employmentvisa including student visas.