IT Help Desk Specialist - On-Site Campus Support

The Chronicle Of Higher Education, Inc.; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Join the IDP Information Technology Center at Wichita State University to empower students and staff with reliable technology support on campus. You will be the go-to problem solver for end-user devices and software, ensuring a productive campus environment.

We seek individuals who enjoy troubleshooting, helping others, and growing their IT careers in a dynamic campus setting. On-site work with a standard Mon-Fri schedule is expected.

Qualifications

• High school diploma or equivalent.
• Two (2) years of experience in a professional technical support environment; every 30 hours of college coursework can be substituted for one year of experience.
• Knowledge of end-user computing hardware, including desktops, laptops, and peripherals.
• Knowledge of common operating systems (Windows, macOS, mobile OS environments).
• Knowledge of standard productivity software and end-user applications.

Responsibilities

• Responds to and diagnoses problems through discussions with users, including problem recognition, research, isolation and resolution.
• Solves less complex equipment and application issues and refers problems requiring higher expertise to desktop support staff.
• Alerts appropriate staff to issues that could disrupt network functions and helps develop best practices and policies for client services.

Education

High school diploma or equivalent

Job description

Join the IDP Information Technology Center at Wichita State University to empower students and staff with reliable technology support on campus. You will be the go-to problem solver for end-user devices and software, ensuring a productive campus environment.

We seek individuals who enjoy troubleshooting, helping others, and growing their IT careers in a dynamic campus setting. On-site work with a standard Mon-Fri schedule is expected.