Help Desk Associate I – Hybrid IT Support

McLane Company, Inc; Temple (TX); Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Paid time off after 90 days

401(k) Profit Sharing Plan

Pet insurance

Maternity/paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Zusammenfassung

McLane Company, Inc in Temple, Texas is seeking a Help Desk Representative I to monitor enterprise systems, support internal users, and resolve issues across hardware and software. This hybrid role requires reporting to the office at least four days a week and local proximity to Temple, TX.

The position emphasizes first‑tier support, escalation when needed, and adherence to standard IT practices to keep operations productive. A background in IT operations and strong problem solving is desirable.

Qualifikationen

• Minimum of a high school diploma or GED is required.
• Preferred: Associate's or Bachelor's degree in Information Technology.
• 1+ years of IT operations, production support, or help desk experience preferred.
• Strong troubleshooting and problem-solving abilities.
• Effective communication with both technical and non-technical users.
• Ability to prioritize tasks in a fast-paced environment.

Aufgaben

• Monitor and manage enterprise system platforms, peripheral equipment, and batch job schedules.
• Provide support to internal and external customers, including distribution center teammates.
• Identify, investigate, and resolve system alerts and operational issues.
• Serve as a point of contact for Operations support calls.
• Adhere to established procedures for internal IT service requests.

Kenntnisse

IT operations experience

Troubleshooting

Analytical skills

Communication with tech and non- tech

Prioritization in fast-paced env

Monitoring basics

Ausbildung

High school diploma or GED

Associate's degree in Information Technology

Bachelor's degree in Information Technology

Jobbeschreibung

McLane Company, Inc in Temple, Texas is seeking a Help Desk Representative I to monitor enterprise systems, support internal users, and resolve issues across hardware and software. This hybrid role requires reporting to the office at least four days a week and local proximity to Temple, TX.

The position emphasizes first‑tier support, escalation when needed, and adherence to standard IT practices to keep operations productive. A background in IT operations and strong problem solving is desirable.