Help Desk Tech - First-Line IT Support (Hybrid)

Dwyer Franchising; Waco (TX); Hybride; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

Neighborly Benefits

Equity and bonuses

Résumé du poste

Neighborly is seeking a Help Desk Agent to provide first-level support for franchisee-facing technology across multiple brands. The role involves diagnosing issues, documenting resolutions, and ensuring timely responses via phone, email, or chat.

Responsibilities include maintaining accurate ticket records, supporting GoToMeeting-based trainings, and delivering reliable user support within SLA guidelines. This position follows a hybrid schedule in a Texas location with competitive benefits.

Qualifications

• Customer service experience in a tech-focused help desk environment.
• Solid understanding of Windows 10 or newer operating systems.
• Familiarity with common web browsers and their settings.
• Strong software literacy and ability to learn new tools quickly.
• Analytical and diagnostic skills for software issues.
• Professional phone and email communication with a helpful tone.
• Ability to stay composed and meet timelines under pressure.

Responsabilités

• Provide first-level support for franchisee-facing technology via phone, email, or chat.
• Diagnose and resolve issues; document and monitor problems for timely resolution.
• Maintain accurate records of support requests and resolutions in the ticketing system.
• Adhere to SLA timelines and quality standards in all interactions.
• Assist with testing and documentation of new products or enhancements.

Connaissances

Customer Service

Windows Knowledge

Web Browsers

Software Literacy

Diagnostics

Communication

Pressure Handling

Outils

Intuit QuickBooks Online

Ticketing Systems

Point-of-Sale

Description du poste

Neighborly is seeking a Help Desk Agent to provide first-level support for franchisee-facing technology across multiple brands. The role involves diagnosing issues, documenting resolutions, and ensuring timely responses via phone, email, or chat.

Responsibilities include maintaining accurate ticket records, supporting GoToMeeting-based trainings, and delivering reliable user support within SLA guidelines. This position follows a hybrid schedule in a Texas location with competitive benefits.