Senior Product Manager, Customer Experience - Hybrid (Temple, TX)

McLane Co.; Temple (TX); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off from day one

Tuition reimbursement

Job summary

McLane Co. in Temple, TX seeks a Senior Product Manager to own execution across our Customer Experience Technology portfolio, interfacing with product, engineering, and operations to deliver value for national restaurant and retail customers.

The role is hybrid, requiring onsite presence at least three days a week. Ideal candidates live within a 50-minute radius of Temple, TX and will lead end-to-end delivery, onboarding for strategic customers, and cross-team program governance.

Qualifications

• Bachelor’s degree in business, Technology, Engineering, or related field.
• 7+ years of product or program management in complex, enterprise environments.
• Proven ownership of large cross-platform customer or integration programs.
• Strong Agile delivery, PI planning, and backlog management expertise.
• Experience with APIs, integrations, and customer-facing digital platforms.
• Exceptional stakeholder management and executive-level communication.

Responsibilities

• Own end-to-end execution across customer facing platforms (McLane360), APIs/integrations, and onboarding programs.
• Serve as single execution authority across multiple Tier 1 customer initiatives.
• Drive alignment across Engineering, Transportation, Order Processing, and Sales.
• Lead intake to PI readiness, backlog health, dependency mapping, and release sequencing.
• Run prioritization and sequencing sessions across programs.
• Lead Agile PAD governance and delivery accountability.
• Manage onboarding for new and expanding strategic customers.
• Maintain real-time visibility into risks, blockers, and delivery status for senior leadership.
• Govern vendor and partner delivery against integration milestones.

Skills

Agile delivery

PI planning

Backlog management

APIs & integrations

Stakeholder management

Executive communication

Cross-functional collaboration

Education

Bachelor’s degree in business, Technology, Engineering, or related field

Tools

APIs

Integrations

Job description

McLane Co. in Temple, TX seeks a Senior Product Manager to own execution across our Customer Experience Technology portfolio, interfacing with product, engineering, and operations to deliver value for national restaurant and retail customers.

The role is hybrid, requiring onsite presence at least three days a week. Ideal candidates live within a 50-minute radius of Temple, TX and will lead end-to-end delivery, onboarding for strategic customers, and cross-team program governance.