Help Desk Analyst

KVC Health Systems, Inc.; Olathe (KS); Presencial; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

KVC Health Systems seeks a Help Desk Analyst to join our IT Corporate Shared Services team in Olathe, KS. This on-site role provides front-line support for end users, triages requests via phone and ticketing systems, and assists with hardware and software issues.

Requirements include an Associate degree or equivalent experience, 1–3 years in a business IT environment, a valid driver’s license, and the ability to explain technical topics to non-technical users.

Formación

• Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user support issues.
• Set up and manage user accounts, profiles, phone numbers, and voicemail.
• Troubleshoot hardware and software difficulties, resolving issues independently or escalating to Tier 2 support.
• Develop training documentation and knowledgebase articles for end users.

Responsabilidades

• Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user issues.
• Set up and manage user accounts and voicemail.
• Troubleshoot hardware and software problems with Tier 2 escalation.
• Maintain IT work areas and equipment inventory.

Conocimientos

PC hardware

Data networks

Software troubleshooting

Customer service

Educación

Associate degree or equivalent experience

Herramientas

Ticketing systems

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Help Desk Analyst

IT Full Time Corporate Shared Services, Olathe, KS, US

3 days ago Requisition ID: 9731

Help Desk Analyst | KVC Health Systems

Join a Team in the Top 1% for Work Wellbeing

At KVC Health Systems, our employees are our greatest asset. We are dedicated to fostering a positive and supportive work environment where you can perform at your best. KVC boasts a Work Wellbeing score of 83 on Indeed, placing us in the top 1% of employers nationwide. Join an organization where your growth and sense of belonging are priorities.

Location: On-site at Corporate Office in Olathe, KS
Compensation:$20 per hour
Requirement: Must reside locally within the Kansas City Metro area.

Position Summary

The Help Desk Analyst serves as the primary point of contact for technical issues, providing both on-site and remote support across the agency. You will be responsible for supporting a variety of technologies, resolving problems independently, and assisting with technical support projects.

• Respond to and triage technical support requests via phone and ticketing systems.
• Provide quality customer service for end-user support issues.
• Set up and manage user accounts, profiles, phone numbers, and voicemail.
• Troubleshoot hardware and software difficulties, resolving issues independently or escalating to Tier 2 support.
• Maintain organized IT work areas and equipment inventory.
• Identify end-of-life equipment for responsible recycling.
• Develop training documentation and knowledgebase articles for end users.
• Participate in occasional on-call responsibilities and travel as required.
• Education: Associate degree or equivalent job experience.
• Licensure: Valid driver’s license and auto insurance; must meet KVC insurance requirements.
• Experience: 1–3 years of experience in a business environment with PC hardware, data networking, and software troubleshooting.
• Skills: Ability to adjust communication techniques for both technical and non-technical audiences.
• Attributes: Strong initiative, accountability, and a customer-focused mindset.

Preferred Experience

• Degree in an Information Technology field.
• CompTIA A+ (Hardware& Operating Systems), CompTIA Network+, or MCP (Microsoft Certified Professional) certifications.

About KVC

KVC Health Systems is a private, nonprofit organization and a national leader in behavioral healthcare, social services, and education. Our mission is to enrich and enhance the lives of children and families by ensuring every person is safe and connected to a strong family and a healthy community.