Senior Help Desk Analyst III — White-Glove IT Support

Progressive Recruitment; Waltham (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing company in the United States is seeking a customer support specialist to provide a high level of service and support to internal employees. Responsibilities include troubleshooting network and application issues, managing tickets, and enhancing user satisfaction. Candidates should have experience in customer service, excellent communication skills, and familiarity with ticketing systems. This role offers the opportunity to work in a fast-paced environment while solving complex problems.

Qualifications

• Experience in providing excellent customer service.
• Ability to record interactions and use ticketing systems.
• Troubleshoot network connectivity issues.

Responsibilities

• Provide a concierge level customer experience.
• Communicate technical concepts in simple terms.
• Maintain constant updates for users.

Skills

Customer service excellence

Multi-tasking

Technical communication

Problem-solving

Tools

Service Now

Microsoft Outlook

Wi-Fi troubleshooting tools

Job description

A leading staffing company in the United States is seeking a customer support specialist to provide a high level of service and support to internal employees. Responsibilities include troubleshooting network and application issues, managing tickets, and enhancing user satisfaction. Candidates should have experience in customer service, excellent communication skills, and familiarity with ticketing systems. This role offers the opportunity to work in a fast-paced environment while solving complex problems.