Help Desk Analyst: iOS/macOS Support Pro

Red Oak Technologies; Cary (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Red Oak Technologies is seeking a Help Line Analyst 1 to provide first-line technical support via phone, email, and chat in Cary, NC. The successful candidate will handle macOS and iOS issues, log tickets in ServiceNow, and deliver exceptional, customer-focused communication. Ideal candidates have a Bachelor's degree in Computer Science or a related field and up to 2 years of experience in technical support. This role emphasizes problem-solving skills and effective time management. The work schedule is standard hours, Monday through Friday.

Qualifications

• 0–2 years of experience in technical support, helpdesk, or customer service.
• Familiarity with iOS devices and common user support issues.
• Strong written and verbal communication skills.

Responsibilities

• Provide first-line technical support via phone, email, and chat.
• Troubleshoot basic macOS and iOS issues using documented procedures.
• Log and track cases in a ticketing system.

Skills

Technical support

Customer service

Problem-solving

Time management

Communication skills

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Job description

Red Oak Technologies is seeking a Help Line Analyst 1 to provide first-line technical support via phone, email, and chat in Cary, NC. The successful candidate will handle macOS and iOS issues, log tickets in ServiceNow, and deliver exceptional, customer-focused communication. Ideal candidates have a Bachelor's degree in Computer Science or a related field and up to 2 years of experience in technical support. This role emphasizes problem-solving skills and effective time management. The work schedule is standard hours, Monday through Friday.