Around-the-Clock Helpdesk Support Specialist Phone/Chat

blackapple; Cary (NC); Hybrid; USD 11,365 - 16,186; Full time

Job summary

blackapple is looking for a Customer Support Specialist based in Cary, North Carolina. The ideal candidate will have exceptional communication skills and experience with ticketing systems. The role requires resolving technical issues through phone and remote support while working flexible 24/7 shifts.

The rate for this position is $10 per hour on a W2 basis. Candidates are expected to have a basic understanding of Windows and email configurations. Join a dynamic team and contribute to our success!

Qualifications

• Exceptional communication and customer handling skills.
• Experience working with a ticketing system.
• Strong analytical skills and quality conscious.

Responsibilities

• Resolve technical problems over phone, chat, or remote support.
• Provide support for email configuration and MS Office tools.
• Manage incidents and VPN troubleshooting.

Skills

Communication skills

Analytical skills

Ticketing system experience

Technical problem solving

Windows XP/Win 7 understanding

Email configuration support

VPN troubleshooting

Job description

blackapple is looking for a Customer Support Specialist based in Cary, North Carolina. The ideal candidate will have exceptional communication skills and experience with ticketing systems. The role requires resolving technical issues through phone and remote support while working flexible 24/7 shifts.

The rate for this position is $10 per hour on a W2 basis. Candidates are expected to have a basic understanding of Windows and email configurations. Join a dynamic team and contribute to our success!