IT Service Desk Analyst - Frontline Support & Impact

Abacus Group; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

A technology services provider in Florida is looking for an Analyst for the Enterprise Service Desk. The role involves being the first point of contact for IT support requests, troubleshooting hardware and software issues, and ensuring a positive client experience. Candidates should have an Associate's Degree in Technology and 2-5 years of experience in Microsoft environments. The position favors those with certifications like Network+ and Security+. This is an excellent opportunity to develop skills in a supportive environment.

Qualifications

• 2-5 years of experience with Microsoft environments required.
• 0-2 years of MSP specific experience preferred.
• Network+ and Security+ certifications preferred.

Responsibilities

• Serve as the first point of contact for all IT-related support requests.
• Troubleshoot and resolve basic desktop, software, network, and hardware issues.
• Follow established troubleshooting and escalation procedures.
• Educate end-users on best practices for cybersecurity.

Skills

Knowledge of VMWare

Knowledge of Citrix

Knowledge of VPN

Knowledge of Terminal Services

Strong understanding of Windows OS

Excellent communication skills

Strong documentation skills

Ability to work independently

Education

Associate's Degree in Technology

Tools

Microsoft Office Suite

Remote troubleshooting tools

Job description

A technology services provider in Florida is looking for an Analyst for the Enterprise Service Desk. The role involves being the first point of contact for IT support requests, troubleshooting hardware and software issues, and ensuring a positive client experience. Candidates should have an Associate's Degree in Technology and 2-5 years of experience in Microsoft environments. The position favors those with certifications like Network+ and Security+. This is an excellent opportunity to develop skills in a supportive environment.