Customer Service Representative

Akkodis; United States; Remote; USD 23,419 - 27,552; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Short-term Disability Benefits

Job summary

A leading service provider is seeking a Customer Service Representative for a remote, short-term contract of 1 to 2 months. The role involves handling high-volume inbound calls, assisting customers with access issues, and documenting interactions. Ideal candidates will have proven customer service experience and strong communication skills. Pay is competitive, ranging from $17.00 to $20.00 per hour.

Qualifications

• Proven experience in customer service, preferably in call center or remote support.
• Excellent verbal and written communication skills.
• Comfortable with high-call-volume scenarios.

Responsibilities

• Handle high-volume inbound customer calls.
• Assist with password resets and account access issues.
• Document every interaction with relevant details.

Skills

Customer service experience

Communication skills

Multitasking

Tech-savvy

Attention to detail

Tools

CRM tools

Ticketing systems

Job description

Akkodis is seeking a Customer Service Representative for a remote client. Rate Range: $17.00/hour to $20.00/hour; the rate may be negotiable based on experience, education, geographic location, and other factors.

This is a short-term, 1 to 2 month contract and completely remote.

Base pay range

$17.00/hr - $20.00/hr

Responsibilities

• Handle high-volume inbound customer calls promptly and professionally.
• Assist with password resets and account access issues, ensuring customer identity verification and secure resolution.
• Provide accurate guidance on policies and procedures, responding clearly and consistently to customer questions.
• Document every interaction with relevant details—resolutions, next steps, or escalation—as per company standards.
• Escalate complex or unresolved issues following established protocols.
• Maintain composure and patience, even during peak times or challenging situations.
• Collaborate with colleagues and management to continuously improve service quality and efficiency.

Qualifications & Skills

• Proven experience in customer service, preferably in call center or remote support environments.
• Excellent verbal and written communication skills, with clarity, empathy, and professionalism.
• Comfortable with high–call‑volume scenarios, demonstrating strong multitasking and composure.
• Solid understanding of standard policies and procedures, with the ability to interpret and relay them effectively.
• Tech-savvy and detail-oriented, with proficiency in using CRM tools, ticketing systems, or support platforms.
• Reliable internet connection and a distraction-free home office setup.

Additional information

If you are interested in this role, please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: California Fair Chance Act; Los Angeles City Fair Chance Ordinance; Los Angeles County Fair Chance Ordinance for Employers; San Francisco Fair Chance Ordinance.