Help Desk Analyst

Medasource; Fort Wayne (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

Medasource is assisting a major Indiana healthcare system by recruiting a Device Deployment Technician to install, configure, test, and support end-user devices across clinical and operational settings. You will ensure Epic integration, imaging, asset tracking, and timely on-site support for patient care and business operations.

The role requires strong troubleshooting, excellent communication, and the ability to travel between locations across multiple facilities, with a focus on reliability

Qualifications

• Experience deploying and supporting end-user devices in enterprise/healthcare.
• Strong hardware and software troubleshooting abilities.
• Ability to manage multiple tasks independently.
• Excellent communication and customer service skills.
• Willingness to travel between locations.
• Experience in healthcare IT environments.
• Knowledge of device imaging and asset management.

Responsibilities

• Install, configure, and test end-user devices across clinical and operational areas.
• Ensure proper integration and functionality with applications and Epic systems.
• Label, inventory, and deploy devices per standards and plans.
• Validate device configurations, connectivity, and system performance.
• Diagnose and resolve hardware and software issues promptly.
• Provide on-site troubleshooting and deployment support.
• Collaborate with clinical and operational staff to minimize disruption.
• Support deployment across multiple facilities and timelines.
• Document deployment activities, asset tracking, and issue resolution.

Skills

End-user device deployment

Troubleshooting hardware

Troubleshooting software

Multitasking

Customer service

Travel willingness

Healthcare IT

Device imaging

Asset management

Network connectivity

Tools

Epic systems

Job description

Our client is a large healthcare provider and academic health system serving communities across a broad regional network of hospitals, physicians, and specialty care services. Our client is making significant investments in the future of healthcare, including the construction of a new hospital in northeast Indiana that will expand access to advanced inpatient, emergency, and specialty services. In addition, the organization is developing a state-of-the-art downtown academic medical center that will consolidate multiple legacy facilities into a single modern campus. Together, these initiatives reflect our client’s commitment to improving patient access, advancing innovation, and meeting the growing healthcare needs of the communities it serves.

Job Description

The Device Deployment Technician is responsible for the installation, configuration, testing, and support of end-user devices across clinical and operational environments. This role ensures that all hardware is properly deployed, integrated with Epic systems, and fully functional to support patient care and business operations. The ideal candidate is technically proficient, detail-oriented, adaptable, and comfortable working directly with clinical staff in fast-paced healthcare settings.

Key Responsibilities

• Install, configure, and test end-user devices, including workstations, laptops, tablets, printers, and peripheral equipment.
• Ensure proper integration and functionality of devices and their associated applications.
• Label, inventory, and accurately place devices according to organizational standards and deployment plans.
• Perform device validation to confirm correct configuration, connectivity, and system performance.
• Diagnose and resolve hardware and software issues in a timely and professional manner.
• Provide on-site troubleshooting and support during and after deployment activities.
• Interact professionally with clinical and operational staff to minimize workflow disruption and ensure positive user experience.
• Work across multiple facilities and departments, adapting to shifting priorities and project timelines.
• Maintain accurate documentation of deployment activities, asset tracking, and issue resolution.

Qualifications

• Experience deploying and supporting end-user devices in enterprise or healthcare environments.
• Strong troubleshooting skills with both hardware and software systems.
• Ability to manage multiple tasks and work independently with minimal supervision.
• Excellent communication and customer service skills.
• Willingness to travel between locations as needed.
• Experience in healthcare IT environments.
• Knowledge of device imaging, asset management tools, and network connectivity basics.