Device Deployment (Epic Go-Live Support Technician)

Teceze USA; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Teceze USA is seeking a desktop/field IT support professional to deploy, configure, and validate IT devices across healthcare sites. You will set up workstations, printers, scanners, and WOWs, ensuring smooth operation during Epic go-live. Candidates with healthcare IT and post-go-live hypercare experience are preferred.

Responsibilities include troubleshooting hardware, connectivity, and deployment issues, followed by stabilization and rapid issue resolution with clinicians and site teams.

Qualifications

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.

Skills

Desktop support

Printer troubleshooting

Workstation/configuration

Network troubleshooting

Healthcare IT experience

Tools

Epic go-live deployment

WOWs / Workstations on Wheels

Job description

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Required / Preferred Experience

• Desktop, deskside, or field support experience.
• Printer/scanner installation and troubleshooting.
• Workstation and peripheral configuration.
• Basic network/connectivity troubleshooting.
• Healthcare or hospital IT experience is preferred.
• Epic go-live or clinical application deployment experience is a plus.
• Experience providing hypercare/post-go-live support is a plus