Help DESK

SmartRecruiters, Inc.; Woodbridge Township (NJ); À distance; USD 20 000 - 29 000; Plein temps

Résumé du poste

Global Channel Management is a technology company offering recruiting and staff augmentation services. We seek a Help Desk Support professional with 1–5 years of experience and a certification such as A+, N+, or OEM vendor certs to provide first-level remote IT support.

The role requires entering all calls into the helpdesk system and collaborating with the team to deliver higher-level services as needed. The position is $18/hr with a 12-month duration, emphasizing teamwork and customer service.

Qualifications

• A+ or N+ or OEM vendor certification is required.
• 1–5 years of help desk experience.
• Provide first-level remote IT services and assist in higher-level service delivery; log calls in the helpdesk system.
• Help desk support must be a team player.

Responsabilités

• Provide first-level remote IT services.
• Enter all calls into the helpdesk system.
• Assist in delivering higher-level services as needed.

Connaissances

A+/N+

OEM certs

Remote support

Team player

Description du poste

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Help desk support needs A+, N+, or any other OEM vendor certification

Help desk support 1-5 years experience

Provide
first-level remote IT services or assist in the delivery of higher
level services to our customers Properly enter all calls into the
helpdesk system

Help desk support must be team player

Additional Information

$18/hr

12months