Help desk

SmartRecruiters, Inc.; Windsor (CT); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

6 months contract

Job summary

SmartRecruiters, Inc. is seeking a 2nd level IT Support professional in Windsor, CT. The role focuses on resolving complex technical issues escalated from first-line support and ensuring timely response to a high volume of inquiries.

Qualified candidates have 3–5 years of experience in a fast-paced IT environment, an Associate's degree in CS/Engineering or related field, and an A+ certification. This position is a temporary 6-month engagement with a competitive hourly rate.

Qualifications

• 2nd level technical support experience in a fast-paced center.
• Associate's Degree in CS, Engineering or related field.
• A+ Certification preferred.
• 2-4 years of IT experience.
• Strong analytical and communication skills.

Skills

Second level support

High call volume

Strong communication

Education

Associate's Degree in CS/Engineering or related field

Tools

A+ Certification

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Knowledge & Experience:

• Minimum of 3-5 years of
  2nd level technical support experience in a fast-paced support center
  with a high incoming phone call volume.
• Associate's Degree in Computer Science, Engineering or a directly related field.
• A+ Certification preferred
• Two to four years of professional IT experience.
• Strong knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
• Good
  analytical and communication skills, sound judgement, and the ability
  to work effectively with employees and other IT staffs.

2nd level technical support experience in a fast-paced Financial
support center with a high incoming phone call volume. highly desired

Additional Information

$18/HR/hr

6 months