Tech support

SmartRecruiters, Inc.; Neenah (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

Global Channel Management is a technology company delivering recruiting and staff augmentation solutions. This role involves educating clients on equipment and services, guiding assistance, and processing service requests for repairs, with a focus on client service excellence.

A high school diploma is required, with call center experience preferred. The position is on-site with standard business hours, and compensation is $13 per hour for an initial 3-month engagement.

Qualifications

• High school diploma or equivalent required.
• Proven organizational skills.
• Call Center experience preferred.
• Strong client service track record.

Responsibilities

• Educate clients regarding equipment and services.
• Provide direction for assistance.
• Qualify and process new sales opportunities.
• Process service requests for equipment repair.

Skills

Cisco

CompTIA

Microsoft Certification

Education

High school diploma

Computer Science Degree preferred

Job description

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.

Qualifications

Key responsibilities include:

• Educate clients regarding equipment and services
• Provide direction for assistance
• Qualify and process new sales Opportunities
• Process Service Requests for equipment repair
• High school diploma or equivalent.
• Exhibit proficiency in e-mail and Internet.
• Proven organizational skills.
• Strong track record in the area of client service.
• Flexible to work anytime between the hours of 7AM-7PM Mon-Fri

Skills

• Cisco/CompTIA/Microsoft Certification or equivalent
• Computer Science Degree preferred
• Call Center experience preferred.
• High school diploma or equivalent.

Additional Information

$13/hr

3 months