Remote IT Help Desk Tech (1–5 yrs, Certs Welcome)

SmartRecruiters, Inc.; Woodbridge Township (NJ); Remote; USD 20,000 - 29,000; Full time

Job summary

Global Channel Management is a technology company offering recruiting and staff augmentation services. We seek a Help Desk Support professional with 1–5 years of experience and a certification such as A+, N+, or OEM vendor certs to provide first-level remote IT support.

The role requires entering all calls into the helpdesk system and collaborating with the team to deliver higher-level services as needed. The position is $18/hr with a 12-month duration, emphasizing teamwork and customer service.

Qualifications

• A+ or N+ or OEM vendor certification is required.
• 1–5 years of help desk experience.
• Provide first-level remote IT services and assist in higher-level service delivery; log calls in the helpdesk system.
• Help desk support must be a team player.

Responsibilities

• Provide first-level remote IT services.
• Enter all calls into the helpdesk system.
• Assist in delivering higher-level services as needed.

Skills

A+/N+

OEM certs

Remote support

Team player

Job description

Global Channel Management is a technology company offering recruiting and staff augmentation services. We seek a Help Desk Support professional with 1–5 years of experience and a certification such as A+, N+, or OEM vendor certs to provide first-level remote IT support.

The role requires entering all calls into the helpdesk system and collaborating with the team to deliver higher-level services as needed. The position is $18/hr with a 12-month duration, emphasizing teamwork and customer service.