Help Desk

New Resources Consulting; Green Bay (WI); On-site; USD 42,000 - 65,000; Part time

Benefits offered by this job

Health benefits

401k

Education reimbursement

Job summary

New Resources Consulting in Green Bay, WI is seeking an IT Help Desk / Desktop Support Specialist to provide hands-on technical support for employees. The role involves software, system access, hardware, and daily tech needs in a collaborative IT environment.

The candidate should handle AD user administration and basic networking, while guiding users through new tools. Two years of relevant experience and IT-related education are preferred, with strong problem-solving and customer service

Qualifications

• 2 years of work or internship experience in technical support or desktop support.
• Preferred Associate's or Bachelor's degree in IT.
• Familiar with Windows OS, Office 365, and Active Directory.
• Experience troubleshooting end-user devices and network connectivity.
• Strong communication skills and service-oriented mindset.

Responsibilities

• Serve as primary contact for employees needing software, access, or hardware support.
• Administer user accounts in Active Directory: resets, unlocks, group updates.
• Diagnose workstation, connectivity, and basic network issues; escalate complex cases.
• Provide guidance and training to help employees adopt new tools.
• Suggest process or tech improvements to enhance efficiency and user experience.
• Collaborate with IT team to maintain reliable technology services.
• Create and maintain technical documentation and user instructions.

Skills

Windows OS

Active Directory

MS Office / O365

Troubleshooting

Customer service

Education

Associate's Degree in IT

Tools

Remote Desktop

Help Desk Software

Job description

Title: IT Help Desk / Desktop Support Specialist

Location: Green Bay, WI

Type: Contract-to-Permanent Hire

Ready to put your technical support skills to work in a role where you can make a direct impact? We are seeking a customer-focused IT support professional to join a growing organization and provide hands-on assistance to users across the business. This position is a great fit for someone who enjoys solving day-to-day technology challenges, working with people, and building their technical knowledge in a collaborative environment.

Desired Skills & Experience

• 2 years of work experience or internship experience in a technical support or desktop support environment.
• Associate's Degree or Bachelor's Degree in an IT related field preferred.
• Working familiarity with operating systems and office applications, including Microsoft Windows, MS Office / O365, and Active Directory.
• Experience troubleshooting common end-user technologies and network connectivity.
• Strong analytical problem-solving abilities with a practical, service-oriented approach to resolving user issues.
• Professional communication skills, effectively supporting users in a fast-paced environment.
• A willingness to proactively learn new technologies, expand technical capabilities, and contribute to an evolving IT environment.

What You’ll Be Doing

• Serve as a primary point of contact for employees who need assistance with software, system access, hardware, and other everyday technology needs.
• Administer user access within Active Directory, including account maintenance, password resets, account unlocks, and group membership updates.
• Diagnose and resolve workstation, connectivity, and basic network-related problems while escalating more complex issues when appropriate.
• Help employees adopt new tools and functionality by providing clear guidance, training, and one-on-one support.
• Look for recurring support challenges and recommend process or technology improvements that can increase efficiency and improve the end-user experience.
• Work collaboratively with the broader IT team and business users to maintain dependable technology services and a positive support experience.
• Create and maintain practical technical documentation, including application procedures, user instructions, and internal support resources.

Why Apply With Us

• Contract-to-Hire Position with a Solid Company
• Comprehensive Health Benefits & 401k available
• Consultant Education Reimbursement program
• Our Core Values: Accountable, Passionate, Respectful, Innovative, and Collaborative
• National Best and Brightest winner for 2026

About Us

NRC is committed to providing our consultants with a better experience. We invest in relationships to better understand your career goals and aspirations. Through our Educate and Connect initiative, we offer multiple professional growth and thought leadership opportunities, including a comprehensive Consultant Education Reimbursement program for most roles, and actively connect you with our technical and charitable communities.

Our efforts are acknowledged through our continued recognition as a Best Places to Work, Top Workplaces, and Best and Brightest award winner. is governed by our core values: Accountable, Passionate, Respectful, Innovative, and Collaborative.