Service Desk Administrator

HR Green; Johnston (IA); On-site; USD 54,605 - 81,900; Full time

Job summary

HR Green in McHenry, IL seeks a Service Desk Administrator I to join our IT team. This full-time role provides Tier 1 support across multiple offices, helping employees get unstuck quickly and building hands-on technical skills.

You’ll troubleshoot Windows 11, Microsoft 365, Citrix, and hardware, image laptops with SCCM, manage onboarding and offboarding, and assist with AD/Entra ID, MFA, and password resets. Some regional travel may be required.

Qualifications

• 1–5 years of experience in a help desk or IT support role.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Familiarity with Citrix or other VDI environments is a plus.
• Experience with SCCM for device imaging and deployment.
• Basic knowledge of Active Directory, including user and group management.
• Strong written and verbal communication skills.
• CompTIA A+ or similar certification is a plus, but not required.
• Valid driver’s license and reliable transportation — some regional travel is part of the role.

Responsibilities

• Serve as the first point of contact for IT support requests — by phone, email, and remote tools — helping employees get unstuck fast
• Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
• Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
• Image, configure, and deploy laptops using SCCM for new hires and device replacements
• Own the onboarding and offboarding experience — account provisioning and deactivation, hardware setup, and equipment recovery
• Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
• Provide remote and periodic on-site support for printers, plotters, and conference room technology
• Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
• Keep IT asset inventory accurate — tracking, shipping, and receiving hardware across office locations
• Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
• Participate in an on‑call rotation to support after‑hours technical needs

Skills

Problem solving

Communication

Organization

Ownership

Learning mindset

Education

CompTIA A+ certification

Tools

SCCM

Active Directory

Entra ID (Azure AD)

Citrix

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Desk Administrator

Full Time Professional McHenry, IL, US

3 days ago Requisition ID: 2751

Join our team! Our mission is BUILDING COMMUNITIES. IMPROVING LIVES. For over 100 years, HR Green has done exactly that, serving as a trusted partner to our colleagues, our clients, and our communities. Each day, we work to find solutions that inspire our employees and fit our clients’ needs to build trust to exceed their expectations. We’re proud to be ranked No. 165 on Engineering News Record’s Top 500 Design Firms list in 2025.

What if showing up to work and having everything just work wasn’t something people had to hope for?

At HR Green, our engineers, project managers, and support staff depend on technology that works — every day, across every office. When something breaks, when a new hire needs to hit the ground running, when a remote employee can’t connect — you’re the first person they turn to.

We’re looking for a Service Desk Administrator I who’s ready to build real technical skills, make an immediate impact on the people around them, and grow into a long-term IT career at a firm that’s going places.

A great place to start — and grow

This is a Tier 1 support role, but that doesn’t mean it’s small. You’ll work across multiple regional offices, support a wide range of technology, and develop hands‑on experience with the tools and systems that real IT teams use. You’ll have backup when you need it and ownership when you’re ready for it.

What you’ll be doing

• Serve as the first point of contact for IT support requests — by phone, email, and remote tools — helping employees get unstuck fast
• Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
• Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
• Image, configure, and deploy laptops using SCCM for new hires and device replacements
• Own the onboarding and offboarding experience — account provisioning and deactivation, hardware setup, and equipment recovery
• Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
• Provide remote and periodic on‑site support for printers, plotters, and conference room technology
• Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
• Keep IT asset inventory accurate — tracking, shipping, and receiving hardware across office locations
• Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
• Participate in an on‑call rotation to support after‑hours technical needs

You might be a great fit if…

• You’re a natural problem‑solver who gets satisfaction from helping people, not just closing tickets
• You communicate clearly — you can explain a technical fix to someone who doesn’t speak IT
• You’re organized, reliable, and take ownership of your work
• You’re early in your IT career and looking for a role where you can learn fast and grow into more

What you bring

• 1–5 years of experience in a help desk or IT support role
• Working knowledge of Windows 11 and Microsoft 365 applications
• Familiarity with Citrix or other VDI environments is a plus
• Experience with SCCM for device imaging and deployment
• Basic knowledge of Active Directory, including user and group management
• Strong written and verbal communication skills
• CompTIA A+ or similar certification is a plus, but not required
• Valid driver’s license and reliable transportation — some regional travel is part of the role

Compensation Range

$54,605.00 - $81,900.00

The expected compensation range for this position is displayed in accordance with the Illinois Salary Transparency amendment to the Equal Pay Act of 2003. The final agreed‑upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The total annual compensation package may consist of a base salary and eligibility to participate, after a qualifying period, in our performance and discretionary incentive bonus program(s).

Why HR Green

Our people are the heart of our success. We strive to create an environment where employees feel inspired, supported, and empowered to do their best work. That dedication has earned us national recognition and a reputation as a place where careers actually grow.

Not only does HR Green provide you with a place to grow, thrive, and enjoy your work, but we are also dedicated to delivering a comprehensive and multi‑faceted benefits package. Visit our website for detailed total rewards information.

HR Green is proud to be an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.