HELOC Phone Support Specialist - Remote/On-Site

ADP; Lake Zurich (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Dovenmuehle Mortgage, Inc. is seeking a HELOC Phone Representative I for full-time work in Lake Zurich, IL. You will handle inbound calls from borrowers and clients, perform loan maintenance requests, and support the Customer Service department.

The role requires strong verbal and written communication, teamwork, and precise data entry. Overtime as required; on-site/home-office flexibility and compliance training responsibilities are included.

Qualifications

• High School Diploma or equivalent.
• Effective verbal and written communication to interact professionally.
• Ability to collaborate with various constituents.
• Excellent organizational and time-management skills.

Responsibilities

• Answer inbound calls from borrowers, third parties, and clients.
• Research and refer inquiries to the appropriate department.
• Verify and update account information and process documentation requests.
• Document activity in databases promptly and accurately.
• Represent Private Label clients with accurate branding when interacting with customers.
• Complete training and comply with annual regulatory requirements.

Skills

Verbal communication

Written communication

Collaboration

Time management

Education

High School Diploma or equivalent

Job description

Dovenmuehle Mortgage, Inc. is seeking a HELOC Phone Representative I for full-time work in Lake Zurich, IL. You will handle inbound calls from borrowers and clients, perform loan maintenance requests, and support the Customer Service department.

The role requires strong verbal and written communication, teamwork, and precise data entry. Overtime as required; on-site/home-office flexibility and compliance training responsibilities are included.