Special Loans Administrator l HELOC

Dovenmuehle Mortgage, Inc.; Lake Zurich (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Wellness

401K Plan with company match

Paid Vacation, Sick, Personal and Holi

Job summary

Dovenmuehle Mortgage, Inc. in Lake Zurich, IL is seeking a Special Loans Administrator I to join the Payoff/Paydown team. This full-time, non-exempt role handles diverse loan types and ensures processing aligns with government and investor guidelines.

The position requires input, review, and document preparation, plus reporting and communication with homeowners and vendors. Strong attention to detail, math aptitude, and MS Office skills are essential.

Qualifications

• High School Diploma or equivalent is required.
• Experience in financial institutions or mortgage services is a plus.
• Customer service experience is beneficial.
• Must communicate clearly and professionally at all levels.
• Strong math aptitude and detail orientation are essential.
• Ability to manage multiple tasks in a fast-paced environment.
• Reading comprehension and analytical thinking are important.

Responsibilities

• Input and process a variety of loan products (ARM, HELOC, trust transfers, etc.) accurately.
• Review and prepare loan documents and disclosures.
• QC tasks and processing performed by colleagues and report findings.
• Correspond with homeowners, clients, and vendors via email, fax, or phone.
• Prepare and distribute internal reports (daily/weekly/monthly).
• Maintain knowledge of current practices, procedures, and policies.

Skills

Customer service

Strong communication

High math aptitude

Detail oriented

Multitasking

Education

High School Diploma or equivalent

Some college experience

Tools

Microsoft Office Suite

MSP system

JIRA Ticketing

Job description

Special Loans Administrator I (Payoff/Paydown Team) HELOC

Full time; Non-Exempt; 37.5 hours/week; Overtime as required.

Location, Lake Zurich, IL, US

Department: Special Loans

Dovenmuehle Mortgage, Inc.（“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description

Handle all aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.

Essential Functions And Duties

• Accurate and timely input and processing of various loans or loan products which may include ARM’s, tailored home loans, daily simple interest, interest only, adjustable rate to fix rate conversions, assumptions, modifications, reverse mortgages, timely payment rewards, balloon reset mortgages, partial releases, subordinations, ELOC’s, construction, buy-downs, HUD, and trust transfers.
• Responsible for reviewing and preparing documentation.
• Perform reviews of loan documents and disclosures needed to evaluate borrower requests.
• Direct Proxy emails and incoming mail to the appropriate party.
• Verify and QC of tasks and processing performed by colleagues.
• Prepare and distribute daily, weekly, monthly internal reports as required.
• Promptly and professionally correspond with homeowners, clients, and outside vendors via email, fax, JIRA Ticket and phone.
• Maintain and increase knowledge, as applicable, of current practices, procedures, and policies.
• Help maintain proper accounting of GL accounts.
• Participate in department audit program.
• Maintain performance standards.
• Review and respond to emails received in processing email proxies as assigned.
• Successfully complete annual regulatory compliance training.
• Always present a positive and professional demeanor.
• Perform other related duties as assigned.

Special Products Department Specific/Additional Duties

• Correspond with all parties regarding required documents and timeframes, including outside vendors for credit, disclosures, titles, appraisals, etc.
• Obtain and analyze security instruments, trust agreements, liens, financials, letters of administration, and other legal documentation verifying borrower qualifications.
• Review and reference servicing, regulatory and compliance guidelines as needed to determine appropriate actions to process borrower requests.
• Monitor and apply Suspense funds.
• Reconciliation of funds
• Correspond with investor/client to determine new payment factors.
• Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products.

Required Qualifications

• High School Diploma or equivalent.
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus.
• Customer service experience, a plus.
• Experienced user of Microsoft Office (Excel, Word, and Outlook).
• Strong communication, interpersonal, and organizational skills, able to interact in a positive and professional manner at all times with all levels of both internal and external audiences.
• High math aptitude.
• Ability to handle complex, multiple tasks simultaneously in a fast-paced environment.
• Possess high reading comprehension.
• Have strong analytical and critical thinking skills.
• Detail oriented.

Preferred/Other Qualifications

• Some college experience is preferred.
• Mortgage originating or servicing experience is highly desired but not required.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

Physical Demands And Work Environment

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position and or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time. The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machine, computer printer and phones. The noise level, if working on-site, is usually moderate and typical of an office environment. In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.