HELOC Phone Support Specialist

Dovenmuehle Mortgage, Inc.; Lake Zurich (IL); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Dovenmuehle Mortgage, Inc. seeks a HELOC Phone Representative to handle inbound borrower calls, perform loan maintenance tasks, and provide professional customer service from Lake Zurich, IL.

You will verify and update account information, draft correspondence, document actions, and escalate issues according to department policies while maintaining empathy and accuracy in all communications. The role requires clear verbal and written communication, collaboration across departments, and strong

Qualifications

• High School Diploma or equivalent required.
• Strong verbal and written communication at all levels.
• Ability to collaborate with various constituents.
• Excellent organizational and time management skills.

Responsabilités

• Answer inbound calls from borrowers, third parties, and clients with professional, empathetic service.
• Verify and change account information; process and forward documentation requests.
• Prepare and send account information and other correspondence.
• Document all activity timely and accurately in appropriate databases.
• Escalate issues to applicable channels and teams as needed.
• Attend meetings and participate in projects; complete mandatory training.

Connaissances

Verbal communication

Written communication

Collaboration

Time management

Formation

High School Diploma

Outils

Loan processing system

Description du poste

Dovenmuehle Mortgage, Inc. seeks a HELOC Phone Representative to handle inbound borrower calls, perform loan maintenance tasks, and provide professional customer service from Lake Zurich, IL.

You will verify and update account information, draft correspondence, document actions, and escalate issues according to department policies while maintaining empathy and accuracy in all communications. The role requires clear verbal and written communication, collaboration across departments, and strong