Heirloom Eatery- Restaurant Supervisor

CV S Westgate Center Restaurant LLC; Spartanburg (SC); On-site; USD 30,000 - 36,000; Full time

Job summary

Heirloom Restaurant in Spartanburg, SC is hiring a Restaurant Supervisor to oversee daily restaurant and bar operations, ensuring exceptional guest experiences and adherence to service standards.

You will lead front‑of‑house staff, coordinate with kitchen and bar teams, monitor labor costs, and ensure compliance with health and safety regulations while maintaining inventory and cash handling accuracy.

Qualifications

• Minimum 2-3 years in a supervisory role in a full-service restaurant and/or bar.
• Demonstrated leadership and staff development abilities.
• Strong communication and guest service focus.

Responsibilities

• Oversee daily restaurant and bar operations to ensure smooth service and guest satisfaction.
• Lead front-of-house staff and coordinate with kitchen and bar teams.
• Manage staffing, scheduling, training, and performance feedback.
• Monitor food and beverage quality, service timing, and guest experience.
• Ensure compliance with health, safety, and sanitation standards.
• Control labor costs and manage POS cash handling and reconciliations.
• Assist with inventory, ordering, and stock rotation.
• Support operations to meet budget targets.

Skills

Leadership

Communication

Problem-solving

Team motivation

POS systems

Inventory control

Education

ServSafe Food Handler Certification

Alcohol Service Certification

Tools

POS systems

Inventory management software

Job description

• Location HGI / Heirloom Restaurant,805 Spartan Blvd,Spartanburg, SC, 29301,United States
• Base Pay $22.00 / Hour
• Job Category Management, Restaurant, Supervisor
• Employee Type Non Exempt FT
• Manage Others Yes

Contact information

• Name John Bandy
• Phone [phone]
• Email [e-mail]

The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant and bar, ensuring exceptional guest experiences, maintaining high service standards, and supporting the overall profitability of the establishment. This role provides hands-on leadership to front-of-house staff, coordinates with the kitchen and bar teams, and ensures compliance with all health, safety, and service standards.

Operational Leadership

• Supervise daily restaurant and bar operations to ensure smooth service and guest satisfaction.
• Oversee opening and closing procedures, ensuring readiness and cleanliness.
• Manage staff assignments, breaks, and shift changes for optimal coverage.
• Monitor food and beverage quality, presentation, and service timing.

Staff Management

• Lead, train, and mentor servers, bartenders, hosts, and support staff.
• Conduct pre-shift meetings to communicate specials, promotions, and service expectations.
• Assist in recruitment, onboarding, and performance evaluations.
• Promote a positive and professional work environment.

Customer Service

• Act as the primary point of contact for guest concerns, resolving issues promptly and professionally.
• Foster a culture of hospitality and ensure a personalized, memorable guest experience.
• Monitor guest feedback and recommend service improvements.
• Assist with monitoring labor costs and controlling expenses to meet budget targets.
• Oversee cash handling, daily reconciliations, and POS system accuracy.
• Support bar and restaurant inventory counts, ordering, and stock rotation.

Compliance & Safety

• Ensure compliance with all health, safety, and sanitation regulations.
• Enforce responsible alcohol service policies.
• Maintain cleanliness and organization of the dining room, bar, and service areas.

Requirements

• Experience: Minimum 2-3 years in a supervisory role within a full-service restaurant and/or bar.
• Skills: Strong leadership, communication, and problem-solving skills; ability to motivate and manage diverse teams.
• Knowledge: Familiarity with food and beverage operations, inventory control, and POS systems.
• Other: ServSafe Food Handler and Alcohol Service Certification preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Lift and carry up to 25-30 lbs.
• Work flexible hours, including evenings, weekends, and holidays.

Summary

Pinnacle's independent, award-winning hospitality and development company headquartered in Spartanburg, SC. Our portfolio includes Class-A office, retail, residential, internationally recognized hotel brands, and distinctive restaurant concepts. Without exception, all of Pinnacle's properties have been recognized with awards and honors in their respective brands and industries.

We create places of connection where people feel welcome through our gracious hospitality, entrepreneurial spirit, and rewarding growth. This distinct, hospitality-first approach powers lasting returns for our investors and our communities.