Heavy Equipment Service Supervisor: Lead Tech Team

Yancey Bros. Co.; Austell (GA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

Paid Holidays

Tuition Reimbursement

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Annual Paid Time Off

Job summary

Yancey Bros. Co. in Georgia seeks a Heavy Equipment Service Supervisor to lead technicians, promote a safe working environment, and own area financial performance. The role emphasizes efficiency, quality repairs, and rapid issue resolution in collaboration with service coordinators and lead techs.

Ideal candidates have 3–5 years of industry experience and prior supervisory experience, with strong customer service and communication skills. Benefits included.

Qualifications

• Minimum of 3 to 5 years of industry experience.
• Prior supervisory experience.
• Problem solving skills to meet customers and employees' needs.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Responsibilities

• Review tech career development with technicians and set goals for next level of advancement, monthly meetings.
• Stay highly engaged with existing tech force to ensure tech force is motivated, productive, and efficient.
• Evaluate repairs throughout the repair process to ensure the customer receives a quality repair.
• Work with lead techs to set expectations to insure customer commitments are kept.
• Inspect repairs to ensure repair quality, daily and at completion.
• Reviews work orders as needed with CSR and service coordinator
• Evaluate and determine warranty, policy, and rework decisions on repairs
• Communicate with specialty shops to maintain timelines and customer expectations
• Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline
• Handle personnel issues to include verbal and written reprimand where required
• Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor
• Order supplies and necessary tooling

Skills

3-5 years industry experience

Supervisory experience

Problem solving

Customer service

Organizational skills

Communication skills

Education

Specific industry experience or an equivalent degree

Job description

Yancey Bros. Co. in Georgia seeks a Heavy Equipment Service Supervisor to lead technicians, promote a safe working environment, and own area financial performance. The role emphasizes efficiency, quality repairs, and rapid issue resolution in collaboration with service coordinators and lead techs.

Ideal candidates have 3–5 years of industry experience and prior supervisory experience, with strong customer service and communication skills. Benefits included.