Equipment Service Experience Lead

Yancey Power Systems; Pooler (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Full medical, vision and dental coverage

Tuition reimbursement

Paid vacations

Employee wellness programs

Job summary

Yancey Power Systems in Pooler, Georgia, is seeking a Service Coordinator to support the Service Manager and serve as a key liaison between technicians and customers. You will ensure effective communication regarding equipment issues and upsell additional services based on inspections.

The ideal candidate will possess excellent customer service skills, technical aptitude, and a strong desire to learn. A Bachelor's Degree or equivalent experience is required.

Competitive benefits include health coverage, bonuses, and professional development opportunities.

Qualifications

• Must have a strong desire to learn and provide superior customer service.
• Ability to take direction and work in a team environment.
• High energy and strong work ethic are required.

Responsibilities

• Support the Service Manager and liaise between technicians and customers.
• Interact with customers and provide updates throughout the service process.
• Upsell additional parts and service based on inspection findings.

Skills

Excellent listening/communication skills

Good technical aptitude

Skilled in Basic computer applications

Customer service skills

Education

Bachelor's Degree or equivalent experience

Tools

Basic computer applications (Word, PowerPoint, Excel, Acrobat)

Cat Systems knowledge

Job description

Yancey Power Systems in Pooler, Georgia, is seeking a Service Coordinator to support the Service Manager and serve as a key liaison between technicians and customers. You will ensure effective communication regarding equipment issues and upsell additional services based on inspections.

The ideal candidate will possess excellent customer service skills, technical aptitude, and a strong desire to learn. A Bachelor's Degree or equivalent experience is required.

Competitive benefits include health coverage, bonuses, and professional development opportunities.