Heavy Equipment Customer Support Specialist

LeeBoy Construction Equipment Private Limited; Lincolnton (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading manufacturer of construction equipment in North Carolina is seeking a technical support representative to assist customers with mechanical failures over the phone. The ideal candidate will have at least six months of customer service experience, an associate's degree, and knowledge of Epicor and MS Office. This role offers normal working hours with no required overtime and focuses on customer satisfaction by troubleshooting issues and suggesting necessary parts for equipment repairs.

Qualifications

• Six months to one year of customer experience required.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Troubleshoot mechanical failures over the phone.
• Solicit sale of additional services to customers.
• Investigate equipment failure conditions.

Skills

Customer service experience

Knowledge of Epicor

MS Office proficiency

Inventory management systems

Education

Associate's degree or equivalent

Job description

A leading manufacturer of construction equipment in North Carolina is seeking a technical support representative to assist customers with mechanical failures over the phone. The ideal candidate will have at least six months of customer service experience, an associate's degree, and knowledge of Epicor and MS Office. This role offers normal working hours with no required overtime and focuses on customer satisfaction by troubleshooting issues and suggesting necessary parts for equipment repairs.