Kitchen Equipment Tech Support Specialist

Atosa USA, Inc.; Flowery Branch (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading kitchen equipment manufacturer is seeking a Customer Support Technician in Georgia. This role focuses on delivering technical support and outstanding customer service. Ideal candidates will have strong technical knowledge, excellent communication skills, and a passion for customer satisfaction. This full-time position offers an entry-level opportunity in the fast-growing service industry, with responsibilities including warranty claims management and technical troubleshooting.

Qualifications

• Proven experience in a technical support or customer service role.
• Strong technical aptitude in troubleshooting complex kitchen equipment.
• Exceptional communication skills for explaining technical concepts.

Responsibilities

• Provide comprehensive technical support to customers.
• Complete documentation for work requests and service reports.
• Streamline the processing of warranty claims.
• Collaborate with departments to resolve technical issues.

Skills

Technical support

Customer service

Troubleshooting

HVAC knowledge

Communication skills

Problem-solving

Education

High school diploma

Technical certifications

Tools

Microsoft Office

Job description

A leading kitchen equipment manufacturer is seeking a Customer Support Technician in Georgia. This role focuses on delivering technical support and outstanding customer service. Ideal candidates will have strong technical knowledge, excellent communication skills, and a passion for customer satisfaction. This full-time position offers an entry-level opportunity in the fast-growing service industry, with responsibilities including warranty claims management and technical troubleshooting.