Construction Equipment Tech Support Pro

Idahoan Foods, LLC; Irving (TX); On-site; USD 69,000 - 80,000; Full time

Job summary

RDO Equipment Co. is seeking a Construction Technical Communications Specialist to deliver expert technical support for construction and forestry customers and internal teams.

You will troubleshoot equipment issues, identify root causes, and provide timely solutions via phone, email, or text. Join a collaborative team in a fast-paced environment that values problem-solving and clear communication.

Qualifications

• Knowledge of John Deere construction and forestry equipment.
• Strong ability to diagnose issues and provide effective solutions.
• Excellent written and verbal communication for customers and teams.

Responsibilities

• Deliver expert technical support via phone, email, or text.
• Identify root causes and provide timely solutions to customers.
• Troubleshoot issues using internal systems and manufacturer resources.
• Guide store teams to enhance customer service and technical knowledge.
• Collaborate with partners and departments to resolve complex problems.
• Document interactions, steps, and resolutions in the case system.

Skills

Technical troubleshooting

Communication skills

Customer-focused mindset

John Deere equipment experience

US work authorization

Job description

RDO Equipment Co. is seeking a Construction Technical Communications Specialist to deliver expert technical support for construction and forestry customers and internal teams.

You will troubleshoot equipment issues, identify root causes, and provide timely solutions via phone, email, or text. Join a collaborative team in a fast-paced environment that values problem-solving and clear communication.