Technical CSR – Ground Support Parts & Inside Sales

Sage Parts; Fountain Inn (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Holidays

Job summary

A specialized ground support equipment company in Fountain Inn, South Carolina, is looking for a Customer Service Representative. This role involves handling customer inquiries, processing orders, and collaborating with suppliers to provide technical support. Candidates should have 2-4 years of experience in the GSE or automotive sector, along with strong communication and problem-solving skills. The position is full-time and offers various benefits, including medical, dental, and retirement plans.

Qualifications

• 2-4 years of GSE/automotive experience required.
• Must have inside sales experience and strong customer service skills.
• Ability to read and comprehend parts and service manuals.

Responsibilities

• Handle inbound/outbound phone calls and email requests for quotes/orders.
• Process warranty/returns and follow up with customers.
• Provide technical support and troubleshoot warranty claims.

Skills

Customer service skills

Problem-solving skills

Time management

Analytical skills

Communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

A specialized ground support equipment company in Fountain Inn, South Carolina, is looking for a Customer Service Representative. This role involves handling customer inquiries, processing orders, and collaborating with suppliers to provide technical support. Candidates should have 2-4 years of experience in the GSE or automotive sector, along with strong communication and problem-solving skills. The position is full-time and offers various benefits, including medical, dental, and retirement plans.