Technical Customer Care Lead

Sidel; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading equipment manufacturer is seeking a Customer Care Manager in Atlanta to manage customer requests for emergencies and technical assistance throughout the equipment life cycle. The role involves active communication and coordination between customers and technical teams to ensure timely issue resolution. Candidates must have a Bachelor’s degree or equivalent and at least 5 years of experience in after-sales support, along with strong technical and interpersonal skills.

Qualifications

• 5 years of working experience in after sales or production plant.
• High technical knowledge of Sidel products and complete line equipment.
• Strong verbal and written communication skills.

Responsibilities

• Manage customer requests for emergencies, troubleshoots and technical assistance.
• Ensure compliance with HSS&E standards for general support requests.
• Issue Service Requests for intervention and follow up with Planning team.
• Drive non-conformity issues until resolved.
• Support Field Service Engineers during customer interventions.

Skills

Customer relationship management

Technical knowledge of Sidel products

Communication skills

Problem-solving

Education

Bachelor’s degree or Business school degree

Job description

A leading equipment manufacturer is seeking a Customer Care Manager in Atlanta to manage customer requests for emergencies and technical assistance throughout the equipment life cycle. The role involves active communication and coordination between customers and technical teams to ensure timely issue resolution. Candidates must have a Bachelor’s degree or equivalent and at least 5 years of experience in after-sales support, along with strong technical and interpersonal skills.