Customer Service Representative (Heavy Equipment)

LeeBoy Construction Equipment Private Limited; Lincolnton (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading manufacturer of construction equipment in North Carolina is seeking a technical support representative to assist customers with mechanical failures over the phone. The ideal candidate will have at least six months of customer service experience, an associate's degree, and knowledge of Epicor and MS Office. This role offers normal working hours with no required overtime and focuses on customer satisfaction by troubleshooting issues and suggesting necessary parts for equipment repairs.

Qualifications

• Six months to one year of customer experience required.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Troubleshoot mechanical failures over the phone.
• Solicit sale of additional services to customers.
• Investigate equipment failure conditions.

Skills

Customer service experience

Knowledge of Epicor

MS Office proficiency

Inventory management systems

Education

Associate's degree or equivalent

Job description

Description

About the Company

LEEBOY Inc., a FAYAT Group company, is a global leader in manufacturing of commercial asphalt pavers and road maintenance equipment. With more than 60 years of industry experience, we deliver exceptional value, productivity, and reliability to road construction professionals around the world. Our employees are our greatest asset, and we are seeking individuals who embody our core values of integrity, innovation, and agility. We remain committed to producing high-quality equipment that upholds our long-standing reputation for excellence and trust.

Essential Duties and Responsibilities

• Work hours - onsite in office - 8:00 am to 5:00 pm Monday - Friday. There is little to no overtime with this position.
• Conduct troubleshooting over the phone to identify and correct mechanical failures on customer's equipment.
• Solicits sale of new or additional services.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Talks to customers by phone or in person to investigate conditions surrounding equipment failures.
• Assists customers by suggesting parts necessary for equipment repairs.

Requirements

Education and Experience

• Associate's degree (A.A.) or equivalent from two-year college or technical school.
• Six (6) months to one (1) year of customer experience
• Knowledge of Epicor and MS Office software (Word, Excel, Outlook)
• Knowledge of inventory management systems

Physical Requirements

• Must be able to sit for long periods of time
• There is no heavy lifting necessary with this position