Senior Sales Support & Customer Care Specialist

MSC Industrial Supply Co.; Davidson (NC); On-site; USD 22,730 - 32,373; Full time

Job summary

A leading industrial supply company in North Carolina is looking for a Customer Service Representative to provide exceptional support to customers. The ideal candidate will have a strong background in customer service, with at least 5 years of experience, and the ability to thrive in a fast-paced environment. Responsibilities include handling inquiries, order processing, and ensuring a positive customer experience. Expected to work collaboratively in a team setting while driving the company culture.

Qualifications

• 5+ years of customer service or customer-facing experience preferred.
• Fast-paced call-center experience with upsell/cross-sell knowledge preferred.
• MRO industry and/or distribution experience preferred.

Responsibilities

• Provide customer service and sales support to internal and external customers.
• Handle inbound calls, emails, and service requests.
• Order entry, processing returns, resolving customer disputes.
• Participate in project teams for continuous improvement.
• Drive the MSC culture to ensure unity of purpose.

Skills

Organizational skills

Problem-solving skills

Microsoft Office proficiency

Communication skills

Customer service skills

Teamwork

Coaching ability

Education

High School Diploma or GED

Tools

Microsoft Office

ASI

AS400

Job description

A leading industrial supply company in North Carolina is looking for a Customer Service Representative to provide exceptional support to customers. The ideal candidate will have a strong background in customer service, with at least 5 years of experience, and the ability to thrive in a fast-paced environment. Responsibilities include handling inquiries, order processing, and ensuring a positive customer experience. Expected to work collaboratively in a team setting while driving the company culture.