Heavy-Duty Truck Service Writer & Estimator

FleetPride; Lexington (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

FleetPride is seeking a Service Writer to communicate estimates, scheduling and work details to customers, requiring a firm mechanical understanding of trucks and trailers. The role includes preparing reports, handling information requests, and clerical tasks such as correspondence and processing customer accounts.

Administrative duties support the Service Manager and Technicians, with invoicing, payment processing, and data management across Google Sheets and Excel.

Qualifications

• High school diploma required.
• G-Suite, Excel, Word preferred.
• Firm mechanical understanding of trucks and trailers.

Responsibilities

• Communicate with customers, employees, and others to answer questions, explain repairs, schedule work, and address complaints.
• Support Service Manager and Technicians with daily needs.
• Prepare invoices, open repair orders, reports, memos, letters, and other documents using Google Sheets and Excel.
• Determine customer account status and any payment needs prior to scheduling work.
• Answer phones, direct calls, and take messages.
• Obtain authorization for all credit card payments and process payments.
• Maintain and update filing, inventory, mailing, and database systems.
• Estimate, schedule and invoice repairs in a knowledgeable manner.
• Coordinate road call requirements and ensure timely work, including cost control and purchase orders.
• Perform general office duties such as ordering supplies and basic bookkeeping.

Skills

Customer service

Verbal communication

Written communication

Cash handling

Sales ability

Attention to detail

Time management

Education

High school diploma

Tools

Google Sheets

Excel

Word

Job description

FleetPride is seeking a Service Writer to communicate estimates, scheduling and work details to customers, requiring a firm mechanical understanding of trucks and trailers. The role includes preparing reports, handling information requests, and clerical tasks such as correspondence and processing customer accounts.

Administrative duties support the Service Manager and Technicians, with invoicing, payment processing, and data management across Google Sheets and Excel.