Heavy-Duty Service Advisor | Growth & Benefits

W.W.Williams Company; Cranston (RI); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W.W. Williams in Cranston, RI is seeking a Service Advisor to support technicians and help run a profitable service department through efficient staffing, strong customer satisfaction, and cost controls.

This role requires coordinating with customers and shop personnel to ensure work is completed to the customer’s satisfaction. The ideal candidate has 3+ years in heavy-duty dealership or diesel service, plus solid communication skills and proficiency with Microsoft Office Suite.

Qualifications

• 3+ years’ experience in heavy duty dealership/diesel service environment.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Responsibilities

• Communicates with the customer, either by phone or in person, to determine customer’s concerns, problems or needs - present and future - while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Liaison between customers and shop personnel to determine work to be performed, quote prices and credit terms with a high degree of accuracy and obtain customers’ authorization to proceed.
• Stays in close contact with customers during the course of the transaction and documents all communications with the customer including price quotes, authorizations received, payment terms and special customer requests.
• Open and close work orders in a timely manner.
• Verifying equipment's current warranty status with assistance from warranty department.

Skills

Strong written and verbal коммуникаa

Experience in heavy duty dealership/dz

Tools

Microsoft Office Suite

Job description

W.W. Williams in Cranston, RI is seeking a Service Advisor to support technicians and help run a profitable service department through efficient staffing, strong customer satisfaction, and cost controls.

This role requires coordinating with customers and shop personnel to ensure work is completed to the customer’s satisfaction. The ideal candidate has 3+ years in heavy-duty dealership or diesel service, plus solid communication skills and proficiency with Microsoft Office Suite.