Heavy-Duty Service Advisor - Growth & Training

Kenworth of Southeast New England, Inc; Massachusetts; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical plan options

Dental coverage

Vision coverage

Disability insurance

Health Savings Account

Job summary

Kenworth Northeast is seeking a motivated and reliable Service Advisor to join our Middleton, MA location. The role oversees customer check-in, repair coordination, and service documentation, while aiming for expedient, quality repairs.

The candidate should have strong customer service and sales skills, plus minimum 4 years in heavy‑duty or automotive fields. The position is full-time, non-exempt, and the pay range is $28.00 to $35.00 per hour.

Qualifications

• Minimum 4 years’ experience in heavy duty or automotive industry or related field.
• Excellent customer service and written and verbal communication skills.
• Must be able to deal with customers in a service and sales capacity.

Responsibilities

• Greet customers and coordinate repair requests to provide expedient service.
• Inspect vehicles at check-in, record VIN, mileage, and damages for the repair order.
• Upsell additional repairs based on vehicle inspection.
• Coordinate repair orders with Service Manager and Foreman for scheduling.
• Ensure timely action and warranty handling with the Service Manager.
• Complete all labor documentation for sale and warranty, and close repair orders.
• Maintain shop and office areas in a safe, clean condition.
• Support warranty issues and cost estimates within guidelines.

Skills

Customer service

Verbal communication

Written communication

Sales skills

Attention to detail

Organizational skills

Job description

Kenworth Northeast is seeking a motivated and reliable Service Advisor to join our Middleton, MA location. The role oversees customer check-in, repair coordination, and service documentation, while aiming for expedient, quality repairs.

The candidate should have strong customer service and sales skills, plus minimum 4 years in heavy‑duty or automotive fields. The position is full-time, non-exempt, and the pay range is $28.00 to $35.00 per hour.