Heavy-Duty Parts Specialist — Customer Care & Growth

NAPA Auto Parts; Birmingham (AL); On-site; USD 32,000 - 48,000; Full time

Job summary

NAPA Auto Parts in Birmingham, AL is seeking a full-time Heavy-Duty Parts Associate to assist customers with parts questions, provide product knowledge, and support store operations. You will operate the register, help team members, and contribute to a high-quality customer experience in a fast-paced retail environment.

The role emphasizes customer care, effective communication, and teamwork. ASE certification is a plus, and a willingness to learn and grow within the NAPA Know How program is

Qualifications

• Heavy-Duty parts knowledge or experience is required.
• ASE Heavy Duty Parts Certification is a plus.
• Passion for delivering excellent customer care.
• Excellent verbal and written communication skills.
• Motivated to train and learn in a busy store.
• Ability to thrive in a fast-paced retail environment.
• Knowledge of heavy-duty parts cataloging or inventory systems is a plus.

Responsibilities

• Help customers with heavy-duty parts questions and needs.
• Share knowledge about part features, benefits, and warranty information.
• Adapt to a fast-paced retail store environment.
• Assist team members as needed.
• Operate a cash register and navigate catalog systems.
• Contribute to store process and procedure improvements.
• Maintain professional appearance, attitude, and performance.

Skills

Heavy-Duty Parts Knowledge

ASE Certification (Plus)

Customer Care

Verbal & Written Communication

Training & Learning

Retail Fast-Paced Environment

Cataloging/Inventory Systems

Job description

NAPA Auto Parts in Birmingham, AL is seeking a full-time Heavy-Duty Parts Associate to assist customers with parts questions, provide product knowledge, and support store operations. You will operate the register, help team members, and contribute to a high-quality customer experience in a fast-paced retail environment.

The role emphasizes customer care, effective communication, and teamwork. ASE certification is a plus, and a willingness to learn and grow within the NAPA Know How program is