Heavy-Duty Parts Counter Specialist — Customer Care Pro

Genuine Parts Company; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Genuine Parts Company, operating NAPA Auto Parts Stores, seeks a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions and orders. You will work in a fast-paced retail environment, operate the cash register, and help drive store processes while providing excellent customer care. ASE certification is a plus.

Join a team that values knowledge sharing and continuous improvement as part of our nationwide auto parts network.

Qualifications

• Heavy Duty Parts knowledge/experience required.
• ASE heavy-duty parts certification a plus.
• Customer care passion required.
• Excellent verbal and written communication.
• Willingness to train and learn.
• Thrive in a fast-paced retail environment.
• Knowledge of heavy-duty parts cataloging/inventory systems a plus.

Responsibilities

• Assist customers with heavy-duty parts questions and needs.
• Share knowledge about heavy-duty part features, benefits, and warranty information.
• Work in a fast-paced retail store and support teammates.
• Operate cash register and navigate catalog systems.
• Support store process improvements and procedures.
• Maintain professional appearance, attitude, and performance.
• Contribute to a positive customer experience and sales.

Skills

Heavy Duty Parts Knowledge

Customer Care

Communication Skills

Training and Learning

Teamwork

Education

ASE Heavy Duty Parts Certification

Job description

Genuine Parts Company, operating NAPA Auto Parts Stores, seeks a Heavy-Duty Counter Parts Professional to assist customers with heavy-duty parts questions and orders. You will work in a fast-paced retail environment, operate the cash register, and help drive store processes while providing excellent customer care. ASE certification is a plus.

Join a team that values knowledge sharing and continuous improvement as part of our nationwide auto parts network.