Heavy-Duty Parts Specialist: Customer Care & Growth

USA GPC Genuine Parts Company; Chillicothe (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

GPC Genuine Parts Company, operating NAPA Auto Parts Stores, is seeking a customer-focused associate to assist heavy-duty parts customers in a fast-paced retail setting. You will share knowledge on parts features, benefits, and warranty information while supporting team members and maintaining a professional image.

The role involves operating a cash register, navigating catalogs, and contributing to ongoing process improvements.

Qualifications

• ASE Heavy Duty Parts Certification is a PLUS.
• Passion for delivering customer care.
• Excellent verbal and written communication skills.
• Motivated to train and learn.

Responsibilities

• Help customers with heavy-duty parts questions and needs.
• Share knowledge about parts features, benefits, and warranty info.
• Work in a fast-paced retail store.
• Assist team members.
• Operate cash register and navigate catalog systems.
• Improve store processes and procedures.
• Maintain professional appearance, attitude, and performance.

Skills

Heavy-Duty Parts Knowledge

Customer Care

Communication Skills

Tools

Inventory Systems

Job description

GPC Genuine Parts Company, operating NAPA Auto Parts Stores, is seeking a customer-focused associate to assist heavy-duty parts customers in a fast-paced retail setting. You will share knowledge on parts features, benefits, and warranty information while supporting team members and maintaining a professional image.

The role involves operating a cash register, navigating catalogs, and contributing to ongoing process improvements.