Heavy-Duty Parts Expert — Customer Focus & Growth

USA GPC Genuine Parts Company; Garfield Heights (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Genuine Parts Company (NAPA Auto Parts Stores) is seeking a customer-focused Parts Expert to assist customers with heavy-duty parts questions in a fast-paced retail environment. You will share knowledge on part features, benefits and warranty information, operate a cash register, and support teammates to ensure excellent service.

You will thrive in a busy setting, maintain professional appearance, and contribute to ongoing store improvements while helping customers find the right solutions for

Qualifications

• Know How -- Heavy Duty Parts Knowledge and/or Experience.
• Excellent Verbal and Written Communication skills.
• Ability to thrive in a busy, fast-paced retail environment.
• Knowledge of Heavy-Duty Parts Cataloging and/or Inventory Management Systems is a PLUS.
• ASE Heavy Duty Parts Certification is a PLUS.

Responsibilities

• Help customers with heavy-duty parts questions and needs.
• Share knowledge about part features, benefits and warranty information.
• Operate a cash register and navigate catalog systems.
• Assist team members and contribute to process improvements.
• Maintain professional appearance and attitude in store.

Skills

Heavy Duty Parts Knowledge

Customer Care

Verbal & Written Communication

Teamwork

Willingness to Learn

Education

ASE Heavy Duty Parts Certification (PLUS)

Tools

Heavy-Duty Parts Cataloging

Inventory Management Systems

Job description

Genuine Parts Company (NAPA Auto Parts Stores) is seeking a customer-focused Parts Expert to assist customers with heavy-duty parts questions in a fast-paced retail environment. You will share knowledge on part features, benefits and warranty information, operate a cash register, and support teammates to ensure excellent service.

You will thrive in a busy setting, maintain professional appearance, and contribute to ongoing store improvements while helping customers find the right solutions for