Heavy-Duty Parts Specialist — Customer Care & Growth

NAPA; Cincinnati (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

NAPA Auto Parts Stores in Cincinnati is seeking a Heavy-Duty Counter Parts Professional who thrives in a busy retail environment. You will help customers with heavy-duty parts questions, share product knowledge, and ensure accurate checkout using our catalogs and computer systems.

Valid driver's license is required. ASE certification is a plus, and you’ll be part of a team that values customer care, teamwork, and continuous improvement in store processes.

Qualifications

• Heavy-duty parts knowledge or experience required.
• ASE Heavy Duty Parts Certification is a plus.
• Excellent verbal and written communication skills.
• Motivated to train and learn in a fast-paced retail environment.

Responsibilities

• Assist customers with heavy-duty parts questions and needs.
• Share knowledge about parts features, benefits, and warranty information.
• Operate cash register and navigate catalog systems.
• Contribute to store processes and maintain professional appearance and attitude.

Skills

Heavy-Duty Parts

Customer Care

Communication Skills

Cash Handling

Education

ASE Heavy Duty Parts Certification (PLUS)

Tools

Parts Cataloging Systems

Inventory Management Systems

Job description

NAPA Auto Parts Stores in Cincinnati is seeking a Heavy-Duty Counter Parts Professional who thrives in a busy retail environment. You will help customers with heavy-duty parts questions, share product knowledge, and ensure accurate checkout using our catalogs and computer systems.

Valid driver's license is required. ASE certification is a plus, and you’ll be part of a team that values customer care, teamwork, and continuous improvement in store processes.