Hearing Health Outreach Specialist

NationsBenefits, LLC; Monroeville (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for our Sam’s Club Hearing Aid Center in Monroeville, PA. You will engage members, educate on hearing wellness, and schedule tests and appointments, supporting growth through community outreach and relationship building.

The role emphasizes proactive outreach, daily outbound calls, and collaboration with the hearing center team to meet goals while delivering friendly, knowledgeable service in a retail healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales or retail experience.
• Experience with PC hardware/software and internet basics.
• Excellent written and spoken communication; organized and problem-solver.
• Experience scheduling patient/customer appointments.

Responsibilities

• Have working knowledge of HAC products and services.
• Set the stage for tests and full purchases with Members.
• Make 30–50 outbound calls daily to prospective/existing customers.
• Secure 4+ immediate or scheduled hearing tests daily.
• Promote non-hearing aid products when appropriate.
• Aim for a 50% lift in non-hearing aid product sales.
• Learn and use handheld screener as a lead intercept tool.
• Assist in scheduling return visits and referrals.
• Promote HAC during Sam’s Club events and other outreach.
• Based in HAC; spend 95% of time walking the club and testing.

Skills

Customer service

Sales experience

Retail experience

PC/software proficiency

Communication skills

Scheduling appointments

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador for our Sam’s Club Hearing Aid Center in Monroeville, PA. You will engage members, educate on hearing wellness, and schedule tests and appointments, supporting growth through community outreach and relationship building.

The role emphasizes proactive outreach, daily outbound calls, and collaboration with the hearing center team to meet goals while delivering friendly, knowledgeable service in a retail healthcare setting.