Hearing Ambassador (Patient Care Coordinator)

NationsBenefits, LLC; Monroeville (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for our Sam’s Club Hearing Aid Center in Monroeville, PA. You will engage members, educate on hearing wellness, and schedule tests and appointments, supporting growth through community outreach and relationship building.

The role emphasizes proactive outreach, daily outbound calls, and collaboration with the hearing center team to meet goals while delivering friendly, knowledgeable service in a retail healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales or retail experience.
• Experience with PC hardware/software and internet basics.
• Excellent written and spoken communication; organized and problem-solver.
• Experience scheduling patient/customer appointments.

Responsibilities

• Have working knowledge of HAC products and services.
• Set the stage for tests and full purchases with Members.
• Make 30–50 outbound calls daily to prospective/existing customers.
• Secure 4+ immediate or scheduled hearing tests daily.
• Promote non-hearing aid products when appropriate.
• Aim for a 50% lift in non-hearing aid product sales.
• Learn and use handheld screener as a lead intercept tool.
• Assist in scheduling return visits and referrals.
• Promote HAC during Sam’s Club events and other outreach.
• Based in HAC; spend 95% of time walking the club and testing.

Skills

Customer service

Sales experience

Retail experience

PC/software proficiency

Communication skills

Scheduling appointments

Education

High school diploma

Tools

Scheduling software

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The Hearing Ambassador assists and helps the licensed dispenser meet their goals and fulfill their daily duties. This role is responsible for engaging customers, Support hearing health needs, educating individuals about hearing wellness, scheduling appointments, and supporting growth through community outreach and customer relationship building.

Location: On-Site, Sam's Club Hearing Aid Center. Monroeville, PA.

Responsibilities:

• Have a working knowledge of all Hearing Aid Center (HAC) products and services
• Set the stage for full test, and full boat purchase when interacting with Members
• Complete 30-50 outbound calls daily to prospective and/or existing customers
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss
• A 50% increase in non-hearing aid product sales is expected
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests

Requirements:

• High school diploma or equivalent
• Strong customer service, sales, or retail experience
• Experience working with PC hardware and software including general computer and Internet knowledge
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
• Previous experience with patient/customer appointment scheduling
• Proficiency with basic computer systems and scheduling software.

NationsBenefits is an Equal Opportunity Employer.