Hearing Health Outreach & Scheduling Specialist

NationsBenefits, LLC; McDonough (GA); On-site; USD 32,000 - 44,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to assist and help licensed dispensers meet goals and daily duties at the Sam's Club Hearing Aid Center in McDonough, GA. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach and relationship building, while walking the club to set tests and intercept qualified leads.

Requirements include a high school diploma, strong customer service or sales experience, and proficiency with

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organizational, problem-solving, and presentation skills.
• Prior experience with patient/customer appointment scheduling.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Communication

Scheduling experience

PC hardware & software

Education

High school diploma or equivalent

Tools

Scheduling software

General computer systems

Job description

NationsBenefits is seeking a Hearing Ambassador to assist and help licensed dispensers meet goals and daily duties at the Sam's Club Hearing Aid Center in McDonough, GA. You will engage customers, educate on hearing wellness, schedule appointments, and drive growth through community outreach and relationship building, while walking the club to set tests and intercept qualified leads.

Requirements include a high school diploma, strong customer service or sales experience, and proficiency with