Hearing Care Coordinator & Outreach Specialist

NationsBenefits; Fort Collins (CO); On-site; USD 42,000 - 52,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers and engage customers at the Sam's Club Hearing Aid Center in Ft. Collins, CO. You will educate members about hearing wellness, schedule appointments, and contribute to growth through community outreach and relationship building.

The role requires high school diploma, strong customer service and sales experience, and proficiency with scheduling software. On-site work with travel within the club and events is expected.

Qualifications

• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; general computer/internet knowledge.
• Excellent oral and written communication skills and problem-solving abilities.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have working knowledge of all Hearing Aid Center products and services.
• Set the stage for testing and full purchase when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
• Promote and sell non-hearing aid products when appropriate.
• Assist with calling past tested Members for return visits and referrals.
• Promote the HAC during Sam's Club events and other outreach.
• Work primarily in-club, with some roaming to assist testing.

Skills

Customer service

Sales experience

Retail experience

PC hardware/software knowledge

Oral and written communication

Appointment scheduling

Scheduling software

Education

High school diploma or equivalent

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers and engage customers at the Sam's Club Hearing Aid Center in Ft. Collins, CO. You will educate members about hearing wellness, schedule appointments, and contribute to growth through community outreach and relationship building.

The role requires high school diploma, strong customer service and sales experience, and proficiency with scheduling software. On-site work with travel within the club and events is expected.