Hearing Care Scheduling Specialist

Northland Hearing Centers, Inc.; Glencoe (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Northland Hearing Centers, Inc. is seeking a friendly call center professional to support patients by scheduling hearing appointments and answering inquiries. The role emphasizes excellent service and accurate data entry.

You will gather basic patient information, explain the benefits of care, and use patient management software to maintain records. Strong communication and teamwork are essential.

Qualifications

• High School degree required or equivalent work history.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service to patients, focusing on scheduling hearing appointments.
• Answer inbound calls and assist patients with inquiries.
• Effectively communicate the benefits of seeking provider care in the clinic.
• Practice active listening to better serve patients.
• Stay updated on applicable aspects of hearing care and gather basic patient information for marketing purposes.
• Use sound judgment to manage difficult patient situations and respond promptly to requests.
• Seek improvement opportunities and promote efficiency.
• Update patient management software with call notes and status changes.

Skills

Customer service

Active listening

Communication skills

Microsoft Office

CRM knowledge

Phone etiquette

Education

High School diploma or equivalent

Tools

Microsoft Dynamics CRM

Microsoft Excel

Outlook

Job description

Northland Hearing Centers, Inc. is seeking a friendly call center professional to support patients by scheduling hearing appointments and answering inquiries. The role emphasizes excellent service and accurate data entry.

You will gather basic patient information, explain the benefits of care, and use patient management software to maintain records. Strong communication and teamwork are essential.