Hearing Care Scheduler & Patient Advocate

Sonova Group; Indianapolis (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

401K with a Company Match

Medical, Dental, Vision Coverage

FREE hearing aids for employees and 할인

PTO and Holiday Time

No Nights or Weekends!

Legal Shield and Identity Theft Protec

1 Floating Holiday per year

Job summary

AudioNova in Indianapolis, IN seeks a Hearing Care Coordinator to support clinicians, schedule appointments, verify benefits, and assist patients with daily needs. The role emphasizes accurate patient intake, filing and billing procedures, and collaboration with the hearing care team.

The candidate should have healthcare experience, strong communication skills, and knowledge of HIPAA and EMR/EHR systems. No nights or weekends; located at a medical clinic environment.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Knowledge of HIPAA regulations.
• EMR/EHR experience a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule/Confirm patient appointments and follow-ups.
• Verify insurance benefits and obtain authorizations.
• Collect intake forms and maintain patient files/notes.
• Provide first-level support, check patients in/out, and process payments.
• Assist with repairs under supervision of a licensed Hearing Care Professional.
• Prepare bank deposits and submit daily reports to finance.
• Manage inventory, order stock, and submit supply orders as needed.
• Assist with community outreach events at least monthly.

Skills

Verbal communication

Written communication

Relationship building

MS Office

Outlook

HIPAA regulations

EMR/EHR

Customer service

Education

High School Diploma

Associates degree

Tools

MS Office

Outlook

EMR/EHR software

Job description

AudioNova in Indianapolis, IN seeks a Hearing Care Coordinator to support clinicians, schedule appointments, verify benefits, and assist patients with daily needs. The role emphasizes accurate patient intake, filing and billing procedures, and collaboration with the hearing care team.

The candidate should have healthcare experience, strong communication skills, and knowledge of HIPAA and EMR/EHR systems. No nights or weekends; located at a medical clinic environment.