Hearing Care Outreach Coordinator

NationsBenefits, LLC; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador for an on-site role at the Sam’s Club Hearing Aid Center in Indianapolis, IN. You will engage customers, assist licensed dispensers, and drive hearing health services and product sales while building relationships with members.

Responsibilities include outbound calls, scheduling tests, and promoting both hearing and non-hearing aid products. Strong communication and scheduling skills are essential, with a focus on walking the club to reach clients.

Qualifications

• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer and Internet knowledge.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

PC hardware & software

Communication skills

Scheduling experience

Scheduling software

Education

High school diploma

Tools

None

Job description

NationsBenefits is seeking a Hearing Ambassador for an on-site role at the Sam’s Club Hearing Aid Center in Indianapolis, IN. You will engage customers, assist licensed dispensers, and drive hearing health services and product sales while building relationships with members.

Responsibilities include outbound calls, scheduling tests, and promoting both hearing and non-hearing aid products. Strong communication and scheduling skills are essential, with a focus on walking the club to reach clients.