Hearing Care Front Office & Patient Experience Coordinator

WS Audiology USA; Marietta (GA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

401k with match

Health & Wellness programs

PTO and paid holidays

Job summary

WS Audiology USA is seeking a Client Experience Specialist to support hearing care clients, manage schedules, and keep thorough records. You will guide welcome calls, coordinate walk-in and scheduled appointments, and assist with stock, cash handling, and daily reporting.

The role emphasizes friendly service, organization, and professional communication, with ongoing training and growth paths within HearUSA and our support network.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers.
• Proficiency with computers including scheduling software and MS Office.
• Strong multi-tasking, organization, and time-management skills.

Responsibilities

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service.
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients.
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements.
• Maintains a clean, inviting, and friendly environment.
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions.
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks.
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care.

Skills

Customer service

Communication

Multitasking

Organization

Time management

Education

High School Diploma or equivalent

Tools

MS Office

Scheduling software

Job description

WS Audiology USA is seeking a Client Experience Specialist to support hearing care clients, manage schedules, and keep thorough records. You will guide welcome calls, coordinate walk-in and scheduled appointments, and assist with stock, cash handling, and daily reporting.

The role emphasizes friendly service, organization, and professional communication, with ongoing training and growth paths within HearUSA and our support network.